Multi-OEM infrastructure, intelligently maintained.

No. The Magnuson-Moss Warranty Act (federal law) prohibits OEMs from voiding hardware warranty solely because a third party performed work, provided the third party didn’t cause the issue. WUC engineers are background-screened, OEM-trained where applicable, and use OEM-traceable parts with documented chain of custody. We work alongside OEM warranty during the first 1–3 years and step in fully post-warranty.

For equipment under active OEM contract, we typically provide complementary lifecycle, monitoring, and predictive services that the OEM doesn’t.

Yes. We hold parts inventory across server, storage, and network OEM lines for 7+ years past published EoSL on most platforms. Parts are OEM-traceable, anti-counterfeit screened, with documented chain of custody. EoSL extension is delivered under the same SLA tier as in-warranty equipment.

Reference customers operate at 5–7 years past EoSL. Our published whitepaper “EoSL Extension: A Documented 7-Year Operating Pattern” walks through the full operating model.

Typical observed TCO reduction is 40–60% over a 3-year horizon, like-for-like at the SLA tier you actually need. The largest driver is the EoSL extension lever — agencies and enterprises avoid a refresh cycle the OEM had positioned as inevitable.

We deliver TCO modeling as part of the Assess phase so the comparison is grounded in your asset registry, not a vendor template. Three scenarios always presented: continuing OEM, WUC standard tier, WUC with EoSL extension.

That’s the core of the practice. One contract, one SLA, one engineer dispatch across 17+ OEM platforms (Dell, HPE, IBM, Cisco UCS, Lenovo, Oracle, NetApp, Pure, Dell EMC, Hitachi, Cisco, Arista, Juniper, Aruba, Nutanix, VxRail, SimpliVity, vSAN, HyperFlex). One after-action report. One point of accountability.

Our published whitepaper “Vendor Consolidation: From 12+ OEM Contracts to One” documents a federal customer migration: 14 contracts to 1, 14-month migration, $3.2M annual savings.

Standard tier-1 commit is 4-hour parts-and-engineer dispatch. Sub-options for 2-hour engineer commit on customer-defined criticality tiers. SLAs are written per-site, not as a national average; geographically dispersed estates receive site-specific commitments documented in the contract.

Multi-site engagements include parts staging at each site rated tier-1, with stocking levels calculated from MTBF, system criticality, and the SLA commit window.

Operating practices documented to NIST SP 800-53 Rev. 5 (control families AC, AU, CM, MA, PE, PS, SC), NIST SP 800-171 Rev. 3 for CUI-adjacent engagements, FISMA-aligned, FIPS 140-3 awareness, CJIS Security Policy alignment for state/local public safety. Background-screened engineers. Per-agency access roster, revocable in 24 hours. Anti-counterfeit parts provenance. NIST 800-88-aligned media sanitization for ITAD.

Specific control evidence is documented under NDA per agency requirement. We are not currently FedRAMP-authorized; authorization is on roadmap. The framework alignment posture on this site uses each label only where it actually applies — “authorized,” “aligned,” and “operating practice” each have distinct meanings.